In today’s digital world, businesses require tools that can help them manage and grow their operations efficiently. Bitrix24 is one such tool that has gained widespread popularity in recent years. In this article, we’ll take a closer look at Bitrix24, its features, strengths, and areas for improvement.

Overview: Bitrix24 review

Bitrix24 is a cloud-based collaboration and communication platform that offers a range of features to help businesses manage their operations efficiently. 

The platform is designed to cater to the needs of small and medium-sized businesses, but it can also be used by larger organizations.

 Bitrix24 offers a variety of features, including project management, CRM, document management, workflow automation, intranet, and more. The platform is known for its flexibility, making it suitable for various business types and industries.

Key Features of Bitrix24

Collaboration Tools

bitrix 24 review collaboration
Bitrix24 Review (2024): Plans, Pricing And Features 1

Bitrix24 offers a range of collaboration tools that enable team members to communicate and collaborate in real time. These features include chat, video conferencing, and group chat, allowing team members to work together regardless of their location. 

The platform also supports screen sharing, making it easy for team members to work on projects together.

Project Management

Bitrix24’s project management tools include task management, Gantt charts, and time tracking. These features help teams manage their projects effectively and efficiently by breaking down tasks and milestones into smaller, more manageable components. 

The platform also supports project templates, making it easy for teams to set up new projects quickly.


Bitrix24’s CRM tools provide businesses with the ability to manage their sales pipeline, improve their lead management and sales forecasting capabilities, and segment their customers. 

The platform supports email marketing and automation, helping businesses manage their customer relationships more effectively.

 Document Management

Bitrix24’s document management tools include version control, file sharing, and document approval workflows. 

These features help businesses manage their documents and collaborate on projects effectively, ensuring that the right team members have access to the right files at the right time.

Workflow Automation

Bitrix24’s workflow automation tools allow businesses to automate their processes, including approvals and notifications. This helps save time and increase productivity by reducing manual tasks and streamlining workflows.


Bitrix24’s intranet tools allow businesses to create a private social network for their employees. This helps improve communication and collaboration within the organization by providing a centralized location for team members to communicate, share files, and collaborate on projects.

Mobile App

Bitrix24’s mobile app offers all the features of the desktop platform, allowing users to work on their projects and tasks on the go. The mobile app is available for iOS and Android devices, making it easy for team members to stay connected and productive while on the move.

Bitrix 24 pricing

Bitrix24 offers a wealth of features and even has a free plan that allows for unlimited users. However, the free plan has some limitations, including a cap of 5GB storage and restricted access to advanced features. 

For those who require additional features and storage, paid plans are available with prices ranging from $49 to $249 per month. The cost varies depending on the selected plan and the frequency of payment, whether monthly, quarterly, or annually. Opting for a longer-term payment plan makes each plan more affordable.

Compared to other CRM services, Bitrix24’s pricing structure is a strong selling point. Unlike most competitors, the cost is not tied to the number of users. This means that if you have a large number of users, you won’t have to worry about your costs skyrocketing with Bitrix24.

 Bitrix 24 Pros: Strengths of Bitrix24

 Comprehensive Suite

Bitrix24 offers a comprehensive suite of features, making it an all-in-one solution for businesses that need to manage their operations. The platform’s flexibility and scalability make it suitable for various business types and industries.

 Customization Options

Bitrix24 offers a range of customization options, allowing users to tailor the platform to their specific needs. The platform supports custom fields, templates, and workflows, making it easy for businesses to customize the platform to meet their unique requirements.


Bitrix24 is affordable compared to other collaboration and project management tools on the market, making it a great option for small and medium-sized businesses. The platform offers a range of pricing plans to suit different budgets, including a free plan that includes basic features.

User-Friendly Interface

Bitrix24 has a user-friendly interface, making it easy for users to navigate the platform and find the tools they need. The platform’s interface is intuitive and easy to use, even for new users.

Integration Capabilities

Bitrix24 integrates with a range of third-party tools, including Google Drive, Dropbox, and Mailchimp. This allows businesses to easily connect their workflows and improve their productivity. The platform also supports APIs, making it easy for businesses to integrate Bitrix24 with their existing systems.

 Bitrix 24 Cons: Areas for Improvement

Learning Curve

Bitrix24 has a steep learning curve, which may be challenging for new users to navigate. The platform’s extensive range of features and customization options can be overwhelming, and it may take some time for users to become familiar with the platform.

 Customer Support

Bitrix24’s customer support can be slow to respond to user inquiries, which may be frustrating for users who need help with the platform. The platform’s support resources, including documentation and user forums, are comprehensive, but the response time for customer support queries could be improved.

 Advanced Features

Bitrix24’s advanced features, such as workflow automation, can be complex and difficult to set up. The platform’s customization options are extensive, but they require technical expertise to implement effectively.

What makes Bitrix24 better than 99% of other solutions on the market?

What sets Bitrix24 apart from the rest of the solutions in the market?

– It replaces all your current SaaS solutions

– It’s free forever for unlimited users

– It’s easy to migrate your data from other systems or CRMs

– It’s integrated with all your favorite services and apps

– It’s trusted and loved by over 12 million users worldwide

– It offers a 100% flat fee, which means predictable costs with no per-user pricing.

Overall, Bitrix24 is a comprehensive collaboration and project management platform that offers a range of features for businesses of all sizes. Its strengths include its affordability, customization options, and integration capabilities. 

However, its steep learning curve, slow customer support, and complex advanced features are areas for improvement. With its range of features and affordability, Bitrix24 is a solid option for businesses looking to streamline their operations and improve their productivity.

Frequently Asked Questions (FAQs)

1. What is Bitrix24 and what does it do?

Bitrix24 is a cloud-based business management software that offers a wide range of tools and features for managing various aspects of a business, including project management, CRM, team collaboration, and communication.

2. How much does Bitrix24 cost?

Bitrix24 offers a variety of pricing plans, including a free plan that includes basic features and limited users. Paid plans start at $19/month for up to 2 users and go up to $159/month for unlimited users and advanced features.

3. Can I use Bitrix24 on my mobile device?

Yes, Bitrix24 offers mobile apps for both iOS and Android devices, allowing you to access your account and manage your business on the go.

4. How secure is Bitrix24?

Bitrix24 takes security very seriously and uses advanced encryption and security protocols to protect user data. Additionally, all data is stored on servers located in secure data centers.

5. What kind of customer support does Bitrix24 offer?

Bitrix24 offers a range of customer support options, including phone and email support, a comprehensive knowledge base, and a community forum where users can ask and answer questions.